FREQUENTLY ASKED QUESTIONS
Find the answers for all the questions you may have below. If you have any further questions please contact us direct.
How can I book?
You can book online or if you prefer you can call us on 01952 427150 and we will process the booking for you over the phone. Full payment is required at the time of booking to secure your trip.
How can I pay?
We accept debit cards and most major credit cards.
How young can children be on self-hire boats?
For self-hire on our canoes, kayaks, coracles and mini-rafts children aged 4 and over can participate. Any children under the age of 10 years must be accompanied by an adult on a one to one basis.
For self-hire on our mega SUP’s children aged 10 and over can participate.
The minimum hire age is 18 years old and an adult must accompany anyone under the age of 18.
Can I paddle on the river by myself?
For safety reasons you cannot paddle on the river by yourself. Therefore, to book single kayaks you will need a minimum of two people per booking.
Will I capsize?
Our canoes are fitted with a buoyancy block, however we can never say never! In the unlikely event that you flip the canoe you will need to be confident to swim yourself, the boat and equipment to the side of the river bank where you’ll be able to empty the boat and get back in. Whilst we are only a phone call away we are not with you on the river so will not be there to assist you!
What equipment do you supply?
We will provide the boat, paddle, buoyancy aid, dry bag, helmet (where required) and a minibus shuttle.
Where do we meet?
For hire of canoes, kayaks, mini-rafts and mega SUP’s on our 10am and 11am trips please meet our staff in the Severn Park, Bridgnorth, WV15 5AF where you can park your vehicle for £5.50 all day. We will email you a few days before your booking with full details of where to meet, what time to meet and what to bring.
You can also follow this link to the what3words website or use the app to find Severn Park car park.
Please check ahead for any road closures/road works that may affect your journey.
For our breakfast club bookings we will email you a few days prior to your trip with details of where to park your vehicle in Coalport.
For coracle hire we will email you prior to your booking with full details.
What time shall I arrive?
Our minibus shuttles leave Severn Park in Bridgnorth at 10am and 11am.
We will email you a few days prior to your trip with full details. Please arrive early to allow time to park, pay and sort your bags. Please note that the parking machines in Severn Park do not accept cash, so you will need to pay on a debit card or via the app. You can pay via the MiPermit App – machine number 741001 (Severn Park Car Park) or online at www.wanttopark.com/bridgnorth. Parking costs £5.50 for the full day.
We run multiple minibus shuttles in the morning so we ask that you are prompt. Our minibus will leave on time so if you arrive late we will have to leave without you and you will miss your trip with no refund or reschedule given.
Please also check ahead for any road closures/road works that may affect your journey time.
For our breakfast club bookings we will email you a few days prior to your trip with details of where to park your vehicle in Coalport.
For coracle hire we will email you prior to your booking with full details.
What should I wear?
Please dress appropriate for the weather on the day. Please wear quick drying outdoor clothing, leggings or fitness gear as you will want to be comfortable during your trip. Bring an appropriate rain jacket (just in case!) and do not wear jeans as they can become heavy and uncomfortable in wet weather. Please also wear sensible shoes as the banks may be slippy, i.e trainers and no wellington boots or flip flops. In a sit-on-top kayak you will get your bottom half wet due to the drainage holes in them. Therefore, we recommend you bring a change of clothing for the end of your trip and a towel. Please note there are no changing facilities at the end of the trip but there are public toilets in Severn Park.
You may get your feet wet so we recommend you wear old trainers you don’t mind getting wet or wet suit shoes.
What is the maximum weight limit per boat?
Maximum weight per boat is shown below.
2 person canoe or double sit on top kayak – 35 stone (222kg)
3 person canoe – 40 stone (254kg)
Single sit on top kayak -16 stone (101kg)
Mini-raft – 70 stone (444kg)
Mega-SUP – 99 stone (630kg)
1.6m coracle – 35 stone (222kg)
2m coracle – 40 stone (254kg)
What should I bring?
We recommend you bring a fully charged mobile phone, snacks and soft drinks. We cannot wait on the day for you to buy supplies so please plan ahead. If the weather is hot please also bring suncream as the sun reflecting off the water can increase your chance of heat stroke and sunburn. We recommend you do not bring expensive cameras or jewellery.
Can I bring alcohol?
No alcohol is allowed on any of our trips.
You will not be permitted to hire or participate in the event if you are found under the influence of alcohol or any other substances and we will not provide a refund or reschedule in the event of cancellation. Furthermore, you cannot take alcohol on the river and we have the right to confiscate it until you return. If you refuse to relinquish alcohol we will cancel the trip with no refund or reschedule given.
Is there parking close by?
For our 10am and 11am trips please park in Severn Park, Bridgnorth, WV15 5AF which costs £5.50 for full day parking where you will meet our staff.
You can follow this link to the what3words website or use the app to find Severn Park car park.
Please note that the parking machines in Severn Park do not accept cash, so you will need to pay on a debit card or via the app. You can pay via the MiPermit App – machine number 741001 (Severn Park Car Park) online here.
For our breakfast club bookings we will email you a few days prior to your trip with details of where to park your vehicle in Coalport.
For coracle hire we will email you prior to your trip with full details of where to park.
What facilities are there on site?
Public toilets are available in Severn Park, Bridgnorth. Please also remember to bring your food and drink with you as we cannot wait for you to buy supplies on the day.
There are a number of cafes, pubs and independent shops within walking distance at the end of your trip in Bridgnorth.
For coracle hire there are public toilets available in Ironbridge, together with a number of pubs, cafes and shops within walking distance of where your hire takes place.
Are dogs allowed?
You can bring your well behaved dog on our self-hire of canoes and mini-rafts.
Dogs are not allowed on our mega SUP hire, kayak hire or coracle hire. Please advise us in advance if you are considering bringing your dog.
We do not provide buoyancy aids for dogs.
Will my trip run in wet weather?
We run rain or shine so please dress appropriate for the weather on the day. If we deem the weather and river conditions unsafe on the day we will contact you as soon as possible to advise you and we will reschedule your trip to another date.
Can you accommodate a group trip?
We have a number of boats available and can accommodate large groups so please call or email with your requirements in advance. Numbers on our coracle hire are limited.
Can I buy a gift certificate?
You certainly can! You can buy a gift certificate online on our Gift Certificate page. In our low season (October to March) when our booking system is offline please email us at Ironbridge Coracle Hire for details.
What is your cancellation policy?
Good question! To cancel hire or make any amendments to bookings of mini-raft, mega sup, canoe, kayak or coracle you will need 7 full days before your booked trip date/time for a full refund (groups of under 10 people). For groups of 10 or more people you will need one full calendar month for a full refund.
How can I contact you if I have further questions?
If you have any further questions please Call Us or email Ironbridge Coracle Hire
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